Terms of service
Terms & Conditions of the BELO Toys Online Store
These Terms & Conditions govern the use of the BELO Toys online store and purchases made through it.
By placing an order, the customer confirms that these Terms & Conditions were made available before completing the purchase.
Nothing in these terms affects mandatory statutory consumer rights.
1. Seller information
The BELO Toys online store is operated by:
TESNILA GK d.o.o.
Na produ 97
2391 Prevalje
Slovenia
Company registration number: 1956833000
VAT number: SI65867599
Email: info@belo-toys.com
Phone: +386 2 823 42 20
Hereinafter referred to as “BELO Toys”, “seller”, “we” or “us”.
2. Application of these terms
These Terms & Conditions apply to purchases made through the BELO Toys online store.
The version in force at the time the order is placed applies to that order.
We may amend these terms from time to time. Changes will not retroactively affect contracts already concluded.
3. Products and product information
We make reasonable efforts to ensure that descriptions, photographs, specifications, materials, dimensions, colours and other product information are accurate.
Colours may appear slightly different depending on the customer's display and device settings.
The essential characteristics of each product are stated on the relevant product page.
Product photographs are intended to represent the product and should be considered together with the written product information.
Blooming / surface whitening:
Because our products are made from natural rubber, slight whitening or greying of the surface may occur over time.
Wax bloom is caused by intentionally added paraffin or microcrystalline wax. The wax gradually migrates to the surface and forms a thin whitish or translucent film or “haze”.
Its purpose is to protect the rubber from ozone and UV radiation, helping to prevent cracking and extend the life of the product. The surface may feel slightly waxy or smooth rather than dusty.
This is a normal and often desirable characteristic of natural rubber products, as it provides an additional protective layer and is a sign of a well-formulated rubber compound.
4. Product availability
Products are available while stocks last.
Occasionally, an item may become unavailable after an order is placed due to inventory errors or other unforeseen circumstances.
If we are unable to fulfil an order, we will inform the customer as soon as reasonably possible and refund any payment already received for the unavailable item.
5. Prices
All prices are stated in euros (EUR).
Consumer prices include applicable VAT where required by law.
Shipping costs are additional unless expressly stated otherwise and are displayed before the order is completed.
The total price, including applicable taxes and shipping costs, is shown before the customer confirms payment.
Where the destination country or delivery address changes, applicable taxes or shipping costs may be recalculated before the order is finally submitted.
In the unlikely event of an obvious pricing error, we will inform the customer and provide the option of proceeding at the correct price or cancelling the order where appropriate.
6. Ordering process
The purchasing process normally consists of the following steps:
- Select a product and any applicable variant.
- Add the product to the cart.
- Review products, quantities and prices.
- Proceed to checkout.
- Enter or review contact and delivery information.
- Select an available delivery method.
- Select an available payment method.
- Review and correct the order information.
- Submit the order using a button that clearly indicates an obligation to pay.
- Receive an order confirmation by email.
Before submitting the order, customers can identify and correct input errors by returning to previous checkout steps or changing information in their cart or checkout.
7. Conclusion of the contract
Placing an order constitutes an offer by the customer to purchase the selected products.
The sales contract is concluded when BELO Toys accepts the order and sends an order confirmation to the email address provided by the customer.
Where payment cannot be successfully processed or the order cannot be accepted for another justified reason, no contract is concluded.
If payment has already been collected, the relevant amount will be refunded.
8. Contract storage and languages
Order and contract information is stored electronically in accordance with applicable legal requirements and our Privacy Policy.
The customer receives an order confirmation by email.
These Terms & Conditions are available on the website in a form that can be saved or printed.
Customers may request information relating to their order by contacting info@belo-toys.com.
Contracts may be concluded in:
- Slovenian,
- English, or
- German,
depending on the selected store language.
9. Payment
Available payment methods are displayed during checkout and may include:
- debit and credit cards,
- Apple Pay,
- Google Pay,
- PayPal.
Payment methods may vary depending on the customer's country, device, browser and payment-provider availability.
Payments are processed by the relevant payment service providers.
10. Delivery
Orders are normally prepared for dispatch within 1–2 business days after successful payment.
We deliver to European Union countries available during checkout.
Delivery times depend on the destination and delivery provider.
Further information is available in our Shipping Policy.
11. Transfer of risk
Where delivery is arranged by us, the risk of loss of or damage to goods generally passes to the consumer only when the consumer, or a third party designated by the consumer other than the carrier, takes physical possession of the goods.
12. Right of withdrawal
Consumers purchasing online generally have the right to withdraw from the contract within 14 days after receiving the goods, without giving a reason.
The customer bears the direct cost of returning products where the withdrawal is simply due to a change of mind.
Full information is provided in our Returns, Withdrawal & Complaints Policy.
13. Conformity of goods
TESNILA GK d.o.o. is responsible for the conformity of goods in accordance with applicable consumer-protection legislation.
For consumer sales, statutory protection applies to non-conformity that exists at delivery and becomes apparent within the applicable statutory period, including the minimum two-year protection required under EU rules.
Statutory rights are not affected by any separate commercial warranty.
14. Complaints
If a product is damaged, incorrect or believed to be non-conforming, please contact:
Providing the order number, a description and relevant photographs can help us process the matter more quickly, but does not limit statutory rights.
15. Safe product use
BELO Toys products must be used in accordance with their intended purpose and any instructions or safety information provided on the product, packaging or product page.
Dogs should be supervised during play.
Dog toys should be inspected regularly and discontinued if they become severely damaged, torn or present loose parts that could create a risk.
Customers should select toys appropriate for their dog's size, chewing strength and play behaviour.
No dog toy should be considered indestructible.
Product-specific instructions and warnings take precedence over these general recommendations.
16. Liability
Nothing in these Terms & Conditions excludes or limits liability where such exclusion or limitation is prohibited by applicable law.
Products should be used for their intended purpose and in accordance with instructions and safety warnings.
To the extent permitted by law, BELO Toys is not responsible for damage arising solely from misuse, use contrary to instructions or continued use of an obviously damaged product.
17. Intellectual property
Content of the BELO Toys online store, including trademarks, logos, photographs, text, graphics and design, may be protected by intellectual-property rights.
Such content may not be used commercially without prior permission except where permitted by law.
18. Personal data
Personal data is processed in accordance with applicable data-protection legislation and our Privacy Policy.
Information about cookies and similar technologies is provided in our Cookie Policy.
19. Complaints procedure
We aim to resolve complaints promptly and amicably.
Complaints may be submitted to:
or:
TESNILA GK d.o.o.
Na produ 97
2391 Prevalje
Slovenia
20. Alternative dispute resolution
TESNILA GK d.o.o. currently does not recognise a specific provider of alternative dispute resolution for consumer disputes (ADR/IRPS) as competent to resolve consumer disputes, except where participation is required by applicable law.
Where a consumer complaint is rejected, the consumer will be informed about the available options for further dispute resolution as required by applicable law.
21. Governing law
These Terms & Conditions and contracts concluded through the BELO Toys online store are governed by the laws of the Republic of Slovenia.
This choice of law does not deprive consumers of mandatory protection available under the law of their country of habitual residence where such protection applies under European Union law.
22. Contact
TESNILA GK d.o.o.
Na produ 97
2391 Prevalje
Slovenia
Email: info@belo-toys.com
Phone: +386 2 823 42 20